FAQ's

Yes, online tickets are discounted compared to the door on the day. We strongly advise that you pre-book in advance to secure your place, particularly at peak times like school holidays and weekends as we can sell out during peak holidays and event times.

When you buy a ticket online you’ll receive an order confirmation email that includes your unique Booking Reference Number and a barcode.

You can then either print this ticket, or use your smartphone to present the bar code at the William's Den information desk, where your ticket will be scanned to permit entry.

If neither of these options are available, you can always make a note of your booking number, so we can enter it into our system to find your booking.

Tickets are only valid on the date for which they were purchased, refunds cannot be offered in the event of cancellation or non-attendance. Tickets are non-refundable but can be amended for the same ticket type and price, before your ticket start time and if you have set up a Digiticket account when booking. Please note, that we are unable to change tickets to different tickets or events - they must be for the same ticket type.

Changing dates in your Customer Digiticket account

Changes to ticket dates can be done if you have created a customer account in Digitickets - to change tickets for the same ticket type, please log into your account by visiting our ticket page and log into your account by using the person icon at the top of the page or navigation lines on a phone. Changes are subject to an admin fee and must be done before the start date on the ticket. 

If you have not created an account or need to change on the day of the ticket date then please email us at hello@williamsden.co.uk for amendments only  - we are unable to issue refunds to tickets.

Tickets can usually be purchased at the welcome desk. Last-minute on-the-door tickets are not discounted like online advance tickets, and we can't guarantee there will be availability on the day, particularly at peak holiday times. We advise booking in advance online to get the best price and to secure your place to avoid disappointment.

For any questions about your booking or your visit please e-mail us at hello@williamsden.co.uk or call 01430 472230

We release various passes throughout the year, the current pass is a Spring & Summer Pass for 78 days from 12th April to the 2nd September 2024William's Spring & Summer Pass 2024 on selected dates. It is worth subscribing to our mailing list to enjoy early and discounted ticket releases and any offers. This can be done via the first page on our website - www.williamsden.co.uk.

It's helpful to follow our social media pages and website for the latest offers.

Birthday Parties are very popular at William's Den so book in advance. Enjoy William's Secret Hideout Parties and play all day in the Den too. Why not add a Play Pioneer to enhance the kids' fun and make your day extra special.  See Birthday tickets click here for more details. 

We welcome groups and schools. If you are a School please see our School Page on the website here or if you are a very large group, then please get in touch at hello@williamsden.co.uk and we'll be happy to help.

We are always delighted to help schools, pre-schools or educational groups to get the most out of their visit. See School Tickets for more details or get on touch at hello@williamsden.co.uk

Tickets are non-refundable but can be amended for the same ticket type and price before the start date of your ticket for an admin fee - if you have made a Digiticket Account when booking. 

Changing dates in your Customer Digiticket account 

Changes to ticket dates can be done if you have created a customer account in Digitickets, before the start date on your tickets - to change tickets for the same ticket type please log into your account by visiting our ticket page, your account can be found by clicking the person icon at the top right of the screen on a laptop or the top left navigation lines on a phone. Changes are subject to an admin fee per ticket. 

If you need to change dates for the same ticket type without a Digiticket account or on the day of your visit, please email us at hello@williamsden.co.uk (Important Note: we are unable to change tickets to different ticket types or event tickets - changes must be a change of date for the same ticket type only).

Our Adventure Play equipment enables children to play at height and be adventurous and explore and learn,  and is made of natural resources including wood, rocks, sand and water, so please bring suitable outdoor clothing, including robust footwear, trainers or wellies, a change of clothes and a towel should children fully partake in the play opportunities and get wet.

William’s Den has a fantastic restaurant, where our wood-fired pizzas are not to be missed! We've created a delicious menu to appeal to both children and adults. As well as fabulous food and ice cream, the restaurant is fully licensed, so grown-ups can enjoy a glass of wine or beer with their meal too. Our latest daytime menu is here

Visitors to William’s Den in holiday time can also visit The Snack Box, which serves barista-style coffee, hot drinks, soft drinks, slush, and sweet and savoury snacks.

Yes, you are more than welcome to bring a picnic to eat outside, we have lots of lovely outdoor picnic areas to enjoy. For safety, no glass items or alcohol are permitted. We offer a licenced bar on-site. 

Please note that we don’t allow your own food or picnics to be eaten in William's Pizzeria & Coffee Shop or any indoor areas, including the indoor play area. For guidance on picnics & BBQs for camping please see our camping section.

Dogs are not permitted at William's Den Play Attraction except for special assistance or guide dogs. This also includes access to our private woodland walk.

We think that children between 2-12 years old will get the most out of William’s Den adventure play.

Pre-schoolers can also enjoy our play areas, we have lots of sand and water play as well as mud kitchens. The ideal time for little ones is when the bigger kids are at school (Term Times) are perfect for them.

We are a family visitor attraction so always encourage everyone to join in and have the best day ever!

Of course! But please only take photographs of your own group out of respect for everyone else. We would love you to tag us in your photographs on social media @williamsdenplay or hashtag #wdplay where we can share a selection of the most fun pics!

Parking at William’s Den is free of charge, and we have an overflow car park too and disabled parking to the right of the main entrance doors, please display your badge if using this facility.

We’ve built William’s Den as a family attraction and baby changing is an important part of that! We have several large family-friendly loos in each corner of our main toilet area, all of which have a baby changing table and plenty of space. Please let us know if you require a more private area for breastfeeding and we will be happy to help.

We also have a "Changes Places" loo with height adjustable changing bench & hoist for older children and adults with disabilities should you need it. See more info about our accessible toilets here

You are very welcome to breastfeed your baby whilst you are with us. If you would like a little more privacy, please ask one of our team, and we can try to find you a quiet place.

Yes! William's Den is about giving you and your family an invitation to play together.

There’s something for everyone at William’s Den, and we want the grown-ups to enjoy The Den as much as the children.

William's Den is a place where you can make the most of your precious family time together.

It's been created by the nation's top play experts to challenge children and adults to climb, explore and try new things. We actively encourage you to enjoy it with them!

Our experts recognise that play happens everywhere and all the time. Children have a natural instinct for play and if we are feeling sufficiently inspired, we do too!

Whether in 'The Den' or outside, our outdoor adventure play and landscaped area is a great place to join in with the kids. Or you can just relax and take in the stunning views across the Yorkshire Wolds. From here you can enjoy our scrumptious home cooked food with all the facilities you need close by.

Should you not wish to purchase a ticket to enter the indoor and outdoor adventure play areas, we offer free access to other public areas - The Kitchen Table restaurant, The Shop, and our loos.

Please note that adult supervision is mandatory at William’s Den. We really want you and your family to enjoy the experience together, however, there's a minimum supervision ratio of one adult to five children, (should all your party not wish to enjoy The Den and the outdoor adventure).

At William's Den, all children must be accompanied by an adult and adults must be accompanied by at least one child too!

The Woodland walk is part of William's Den play areas, so no dogs (unless guide dogs)  are allowed on the Woodland walk, but there is a lovely public footpath running alongside the woodland walk that heads to North Cave, and many lovely walks that are dog friendly from our site.

Please be aware that the footpaths are over private farmland so care should be taken to keep all dogs on their lead at all times. And dog fouling is not permitted anywhere including the public footpaths.

You are welcome to reserve a table at our restaurant, to do this, please come along and speak to us at our restaurant on the day of your visit -  as soon as you have arrived and we will be happy to make a reservation for you. There is no need to call or email us - reservations need to be made as soon as possible on the day of your visit to us. 

It depends on the type of ticket. Pitch-only gives you a grass pitch of approximately 8 metres x 8 metres, use of showers, loos, wash-up station, access to William's Pizzeria and Coffee Shop & Ice Cream Parlour; access to fresh running drinking water and an Elsan point; exercise area for dogs; and free access to the woodland walk.

For Pitch Up & Play, you get all of the above, plus access to William's Den Adventure Play from 2pm on your arrival day and each day you have booked to stay with us (see T&Cs on our camping page). P

For the Big Camp Out event  19-21 July check-in is 3pm see here for more info

At the campsite, we have several good quality portaloos with small wash basins inside,  plus a fully accessible larger portaloo with a baby changing facility. In addition, during opening times at William's Den, we have public toilet facilities including 4 large family baby change toilets in the main area and ambulant toilet facilities including a fully accessible Changing Places room. see here for more info about facilities inside William's Den.

Yes. We have six outdoor "Sheperd Hut-style" eco-friendly showers available with a small enclosed changing area available outside each shower. Please bring your own shower gel, shampoo and towels though! And something to wrap up warm in when you get out  - as they are private open-air cubicles.  

Yes, we have fresh drinking water available on-site, there is a water station for filling bottles there are two freshwater taps. The water in the portable toilet hand basins is not portable drinking water please only use the freshwater station. 

Yes, we have a relaxed approach to pitches where space allows. There may be some exceptions for safety reasons, for example with tourers or caravans, but we'll try to accommodate flexible pitching wherever possible. 

For the Big Camp Out, it is essential to arrive and check in together to be pitched in the same area. (You are welcome to wait for friends/family in our main car park before heading into the campsite to get located in the same area. Note: we are unable to offer pitches together if you arrive separately.

Yes, for Camping only (Dogs are not allowed at the Big Camp Out event 19-21 July) 

We accept friendly dogs (dangerous dog breeds are not allowed), please book up to two per pitch while space allows. Please make sure to add each dog when booking your pitch. We also have an enclosed, dedicated exercise area for your dog to enjoy, as well as access to heaps of countryside walks. We ask that dogs be kept on a lead at all items (other than within the dedicated enclosed exercise area) and are not left unaccompanied on the campsite. Please note that dogs are not allowed in William's Den play attraction areas except for guide/assistance dogs being allowed inside William's Den.

William's Den is an all-year-round attraction that lets imaginations run wild and gives families and friends the freedom to play, eat, explore and camp together. It has play spaces inside and outside inspired by nature and young imaginations; acres of land to explore; and fantastic homemade food and ice cream.

All bookings are non-refundable, however, in certain circumstances, we will try to transfer your booking to another date for the same ticket type and price. In the first instance, email hello@williamsden.co.uk

For Camping bookings, we allow up to six people per 8 metre x 8 metre pitch in up to two tents. 

For the Big Camp Out event ticket for 19-21 July - tickets for the event are booked per person and to be pitched together you must arrive and check in together at the site. You are welcome to wait for friends/family at our main car park and then check in together at the site. We are unable to reserve spaces for friends and family arriving at different times to the event.

The Big Camp Out 2024 is a cool mini-festival designed with families in mind. It's an all-in-two day event with 3 nights of camping 19 - 21 July at William's Den. Where campers get to experience all of the usual William's Den camping experience with added special entertainment and surprises. This year it takes place from July 19 to 21st. 

To learn more click HERE. Plus to hear more about our future events subscribe to our website or it's helpful to follow our social media pages too. 

Wild campfires are not permitted for safety reasons. We allow small contained fire pits and BBQs. For safety, these must be raised off the ground and located at a suitable and safe distance (several meters) from cars, caravans, tents etc. We offer a limited number of fire pits for hire from our cabin, along with logs and kindling for sale. Suitable fuels only to be used in ALL fire pits.

We ask that you adhere to the following safety rules. 

PLEASE NEVER LEAVE A FIRE PIT UNATTENDED AND EXTINGUISH FIRES FULLY BEFORE YOUR BEDTIME.
Always keep enough water or a suitable fire extinguisher to extinguish fires in an emergency.
Fire extinguishers are available in the case of emergency from the camp warden or on the bin compound fence.
Please adhere to our fire safety rules displayed on site. We have metal bins for BBQ coals once they have cooled.

We reserve the right to withdraw the use of these items in the event of extreme hot weather conditions.

 For the Big Camp Out event on 19-21 July - we will be hosting a communal campfire in the evening.

Campers are welcome to bring their own gas stove, small firepit or BBQ, but please ensure it is raised off the ground on bricks or its own stand to manage fire risk. Disposable BBQs may be allowed depending on the weather conditions at the time of your stay. 

Please note that in the event of extremely hot weather conditions, William's Den reserves the right to not permit any of these items or fire-related items.

Yes. One of the best things about camping at William's Den is that you get the feel of a wild campsite with the benefit of having an attraction on your doorstep. Our restaurant (aka William's Pizzeria) is open daily, during our opening hours, and serves a delicious homecooked menu and woodfired Pizzas. We also offer campers breakfasts from 8.30 am.

Please ask us! We have a shop where you can grab all kinds of camping essentials. Plus the village of North and South Cave 5 mins drive away. Check back before your trip for more examples of what we'll be stocking. There's also a Wandahome store in nearby South Cave for camping and caravan essentials.

Yes. You can choose to park your car next to your tent/caravan. We ask that you take extreme care when moving your vehicle around the site as there may be children playing. Please note there is a 5mph speed limit across the whole of the William's Den site.

For The Big Camp Out  - one vehicle is included next to your tent. Additional vehicles must be parked in our main "William's Den" car park.

Yes. We welcome campervans to our off-grid campsite experience. Please note there is no hard standing available nor electricity hook-ups, so please plan accordingly! Max height 3.4m and width 4.8m.

Yes, we will have an Elsan point for disposing of blue waste.

Yes. We allow caravans/tourers and campervans onto our campsite for an off-grid experience. We do not have hard standing available nor electricity hook-ups, but you are welcome to bring your caravans to use effectively as a tent on wheels. Max height 3.4m and width 4.8m.

Depending on available space, we may limit the number of caravans on site per night so we encourage you to book as early as possible.

No, we are a natural site without electricity. William's Den Camping is an off-grid camping experience so you get that real sense of getting away from it all into the great outdoors. We have some small pre-charged battery packs available to buy from our camping shop in case you need to charge up any essentials during your stay. We recommend bringing mobile phone charger packs and torches are handy for after dark too. 

Pitch Up and Play tickets give you the most flexibility and savings for your stay, however, you are welcome to book Pitch Only and then add play tickets separately at a later date via our regular ticket booking website.

Check-in for Camping is between 2 pm and 5 pm on your day of arrival. Later arrivals are welcome - please let us know in advance and on your booking notes if this is something you will require.

The Big Camp Out arrival time arrival for 2024 is from 3pm onwards on Fri 19th July, if you would like to be pitched near friends or family it's essential to arrive together at the campsite or wait in our main car park for your friends/family to arrive  - then approach the check-in at the campsite all together. If you are not arriving on Friday or arriving after 8pm please email us at hello@williamsden.co.uk

For our usual camping, we ask that tents be packed up and cleared off the pitch by 12 midday on your day of departure. If you're staying to play at William's Den, you can move your car to the main car park and enjoy your day until we close!

For The Big Camp Out event 19-21 July -  last check out is on Monday the 22nd of July by no later than 10am.

The field is more than 13 acres (approx 52,000 sq m) and we have 80 pitches available per night.

Yes. We allow caravans/tourers and campervans onto our campsite for an off-grid experience. We do not have hard standing available nor electricity hook-ups, but you are welcome to bring your caravans to use effectively as a tent on wheels. Max height 3.4m and width 4.8m. 

Please note that for The Big Camp Out - vehicles such as campervans, tourers and caravans will not be situated in the same pitch areas as tent pitches.

Depending on available space, we may limit the number of caravans on site per night so we encourage you to book as early as possible.

The Big Camp Out arrival time arrival for 2024 is from 3pm onwards on Fri 19th July, if you would like to be pitched near friends or family it's essential to arrive together at the campsite or wait in our main car park for your friends/family to arrive  - then approach the check-in at the campsite all together. If you are not arriving on Friday or arriving after 8pm please email us at hello@williamsden.co.uk

For The Big Camp Out event on 19-21 July - the last check out is on Monday the 22nd of July by no later than 10am. If you would like to check out early then please pop your car badge into the post box on our campsite cabin and either let our campsite warden know of your departure or let us know at the welcome desk. 

If you would like to stay and play with us on Monday 22nd for Wild West fun, then discounted tickets are available if purchased in advance online,  or at full price on the door.